Privacy Policy

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Our Privacy Policy was last updated on Wednesday 14 June, 2023
Background

At we respect your privacy and are committed to protecting your personal data. This policy notice serves to inform you on how we look after and secure your personal information when while using this Mobile Application. It describes Our policies and Procedures on the collection, use and disclosure of your information when you use our Mobile Application and tells you about your privacy rights and how the law protects you.

The collection, usage and application of all information obtained from you while using this Mobile Application is within the user protection rights within the Nigerian Data Protection Regulation 2019

We use your Personal data for the purpose of the Real Estate Transactions initiated by you by virtue of using this Mobile Application. You hereby agree to the collection and use of information in accordance with this privacy policy.

Interpretation and Definitions Interpretation

The words to which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Privacy Policy:

  • "Account" means a unique account created for you to access our Real Estate Mobile Application Service or parts of our service.
  • "Application" means the Mobile software program provided by and downloaded by you on any handheld electronic device, named
  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to
  • "Country" refers to Nigeria.
  • "Cookies" are small files that are placed on your computer, mobile device, containing the details of your browsing history and its many uses.
  • "Device" means a mobile device that can access the Service such as a mobile phone or a digital tablet.
  • "Personal Data" is any information that relates to an identified or identifiable individual.
  • "Service" refers to the Mobile service.
  • "Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • "Usage Data" refers to data collected automatically, either generated using the Service or from the Service infrastructure itself.
  • "You" means the individual accessing or using the Service, or the agent, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable

This policy should be brought to the attention of any party using this App developed by “us” that by providing their personal information or the personal information of someone included in your account information, they acknowledge that we may use that information only in the ways set out in this policy.

What information do we collect?

We collect several information to enable our Mobile Application to deliver the requisite quality services to all its users. Contingent on how our Mobile Application service will be used, the various types of Personal Information we collect are as follows:

All users: We collect passive information from all our users. This information includes cookies, IP address information, location information and personal contact details.

Information “we” collect when you sign up to use our service:

  1. We use log files which store automatic information collected when users sign up for “our” service. The information which may be collected are as follows:
    • the domain and host from which you access the Website Mobile Application;
    • name of the Internet Service Provider (ISP);
    • date and time of visit
    • your browser software
    • your Internet Protocol (IP) address.
    Furthermore, we may request explicit permission to see other information like your location etc.
  2. Sales and billing data: We may collect your receipt for payment, your e-mail address, your contact address and other information requisite for your transactions.
  3. App support services: In providing support services for users of “our” Mobile Application, we have access to information supplied by customers who make use of the app like:
    • Name, Gender, Phone number, Residential address, and Email address.
    • passport photograph, utility bill, ID and signature also collected for KYC purposes
Collecting and Using Your Personal Data

The types of data collected includes:

Personal Data

You may be asked to provide us with certain personally identifiable information while using the Application. These may include, but not limited to the following:

  • First and last names
  • Email address
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Usage Data

This is collected automatically when using the Mobile Application and may include information such as your Device's Internet Protocol address (e.g. IP address), the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You access the Application from your mobile device.

Information Collected while Using the Mobile Application

While using Our Mobile Application, in order to provide features of Our Application, we may collect, with your prior permission:

  • Information regarding your location: We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your device settings. Use of Your Personal Data. The Company may use Personal Data for the following purposes:
Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service.
  • To manage your Account: to manage your registration as a user of this Application. The Personal Data you provide can give you access to different functionalities of this Mobile Application that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with Us through this Mobile Application.
  • To contact you: Via email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other residential projects and services which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests: To attend and manage your requests to Us.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact you.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With your consent: We may disclose your personal information for any other purpose with your consent.
How do we use your personal information?

The Nigerian Data Protection Regulation highlights we need to have a lawful basis for using your personal information. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest, or consent.

Contractual/ Legal Duty
  • Processing is essential to deliver services agreed to in line with our terms and conditions.
  • Examine and resolve complaints and other issues.
  • Send data about your account and other services you use if you reach out to us, or we need to share vital information with you.
  • Where we need to use your personal data to form, exercise or defend our legal rights, for example when we are faced with any legal claims or where we want to pursue any legal claims ourselves. This can be based on either our legitimate interest to defend ourselves or terms of our contract with you.
Legitimate Interest
  • Where we need to communicate with you to resolve grievances or other issues based on our contractual obligations with you.
  • Where we have appropriate legitimate business, we need to use your personal information such as keeping our business records, developing and improving our products and services, sharing data with contracted third parties all whilst guaranteeing that such business need does not hamper your rights and freedoms and does not cause you any impairment.
Consent
  • Where you have provided your consent to our use of your personal data. We will typically only ask for your consent in relation to processing your sensitive personal data or when providing marketing information to you (including data about other products and services). This will be made clear when you offer your personal data. If we ask for your consent, we will explain why it is needed.
Public Interest
  • Where we need to use your personal data for reasons of extensive public interest, such as investigating fraudulent claims and carrying out fraud, credit and anti-money laundering checks, identification checks. We process this sort of data based on legitimate interest to protect ourselves from fraud as well as a legal obligation to implement anti-money laundering safeguards.
  • Nigeria Information Technology Development Agency (NITDA) may require us to retain records of our transactions with you, this will be based on legal obligation.
  • To comply with: local or foreign laws, regulations, voluntary codes, directives, judgments or court orders, regulator, or enforcement agency; policies (including the IVantage policies), good practice, government sanctions or embargoes, reporting requirements under financial transactions legislation and demands or requests of any authority, regulator, tribunal, enforcement agencies [ i.e. the Nigeria Financial Intelligent Unit (“NFIU”) and the Economic and Financial Crime Commission (“EFCC”), or exchange body, this processing activity will be based on a legal obligation.
Who do we share your information with?

We might share your data with third parties that we do business with. We will not share any of your personal data other than for the purposes described in this policy. When we share your data with third parties, it is kept strictly private and will be used for reasons that we’ve described.

Third parties we share your information with are listed below:
  • Your relatives or, guardians, or agents (on your behalf where you are incapacitated or unable) or other people or organizations associated with you, or your lawyer.
  • Where you have named an alternative contact (such as a relative or agent) to speak with us on your behalf. Once you have told us your alternative contact, this person will be able to discuss all aspects of your policy (including claims and cancellation) with us and make changes on your behalf.
  • Financial Institutions who are our clients for the provision of both banked and unbanked service provision.
  • Fraud detection agencies and other third parties who operate and maintain fraud detection registers in the country.
  • The police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime.
  • Central Bank of Nigeria and other regulators.
  • Our third-party services providers such as IT suppliers, auditors, lawyers, marketing agencies, research specialists, document management providers and tax advisers.
  • Customer satisfaction survey providers.
  • Credit bureau.
  • Disclosure of your personal information to a third party will only be made where the third party has agreed to keep your information strictly confidential and shall only be used for the specific purpose for which we provide it to them.

We may also disclose your personal information to other third parties where:

  • We are required or permitted to do so by law or by regulatory bodies such as where there is a court order, statutory obligation.
  • We believe that such disclosure is necessary to assist in the prevention or detection of any criminal action (including fraud) or is otherwise in the overriding public interest; or exemptions under the data protection legislation allow us to do so.
Transfers outside of Nigeria

Where we need to transfer your data to another country, such country must have an adequate data protection law.

Where we need to send your data to a country without an adequate data protection law, We will ensure Appropriate Safeguards have been implemented to ensure that your personal information is protected. Such steps may include placing the party we are transferring personal information to under contractual obligations to protect it to adequate standards.

Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. It shall be retained and used to the extent necessary in order to comply and fulfil our legal and regulatory obligations.

The length of time we retain personal information for depends on the purposes for which we collect and use it as required to comply with applicable laws and to establish, exercise or defend our legal rights.

These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data until after this time period, however we can assure you that your data will be held safely and securely whilst under our supervision

Where do we store your data?

The Personal Data that we collect from you will be transferred to and stored at destinations within Nigeria. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Policy.

Storage of Personal Data

The Personal Data and any other information we have about you may be stored for such period as we may determine until you withdraw your consent. We will also delete your data when you cease to be our customer, subject to our contractual and legal obligations.

We take the security of the Personal Data we collect very seriously, and we take reasonable measures to reduce the risk of accidental destruction, loss or unauthorized access to such information. However, please note that no system involving the transmission of information via electronic storage systems or the internet is completely secure

What are your rights?
  • You have a right to consent to this Policy and to withdraw your consent at any time.
  • You have the right to access and request the information that we have of you in our records, ask that we update the personal information we hold about you or correct such personal information which you think is incorrect or incomplete, and we will grant this request as long as we are legally allowed to.
  • You may also ask us to delete our record of you, restrict the way in which we use your personal information.
  • You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you.
  • You have the right to be informed about any rectification or erasure of Personal Data or restriction of any processing carried out.
  • You also have the right to block Personal Data processing in violation of any law.
  • You have the right to lodge a complaint to a supervisory authority within Nigeria.
Contact Information

At we are extremely committed to respecting and protecting your information.

If you have any questions regarding this Privacy Policy or the Personal Data we collect, or if You wish to exercise any of the data subject rights listed above, make any comments or complaints about anything related to this Privacy Policy, please contact our Data Protection Officer by:

  • Sending a message via the app
  • Emailing us at
  • Write to us at
Changes to this document

This document will be reviewed on a yearly basis by our Data Protection Officer. If we make any changes, we will add a note to this page and if they are significant changes, we will let you know by email.